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PRODUCTIVITY FROM A TEENAGE PERSPECTIVE

By Competitiveness, Productivity, Self Improvement, Tips, Youth

Homework To Do Lists Can Help Teenagers Become More Productive StudentsDuring the month of April 2015, the National Competitiveness and Productivity Council (NCPC) had the opportunity to be one of the host agencies participating in a job placement exercise facilitated through two local Secondary Schools. For two consecutive weeks, the Technical Secretariat attached to the NCPC played host to 15 year old students Showanna St. Louis of the Entrepot Secondary School and subsequently Tamara Plante of the St Joseph’ Covent. During their placement, the young ladies learnt about the operations of the Council, its mandate and goals. The students both exhibited a great eagerness to learn and were able to grasp the concepts taught to them fairly quickly. They were both able to enlighten the technical team with thought provoking synopsises of the challenges and critical issues affecting their peers and persons within their age demographic as well as providing viable options to address these issues.  The students were each challenged to write a feature from a teenager’s perspective to target other teenagers advising on the steps to be taken to becoming a productive young person within society. They both did incredibly well!
Here are excerpts from their responses. (Please advise all teenagers that you know to read the piece too.)
Showanna St. Louis, 15. Entrepot Secondary School.
‘Teenagers have a lot of free time and they spend mostly all of it on social media whilst they could spend it more productively by getting some work done. Here are a few tips on how teenagers can become more productive students and achieve better academically.

  • Select a comfortable working space

 No one should study where the television volume is up too high or where loud music is being played. These are both big distractions.  Having a comfortable working space with no distractions can create a favorable working zone for teenagers.

  • Study Timetables

 Create study timetables to help manage your time. Being able to follow a study timetable is very important. Many people have study timetables but tend to ignore them. Pin up the study timetable in your room or on the door of your room where you can see it and won’t forget about it.

  • Time Management

 Time management is another important thing when it comes to studying. Being able to manage your time is very important. If you are going to study two or three subjects a day, spend at least half an hour on each subject with a five minute break after each one which can be used to get some water, grab a quick snack or go to the washroom.
 

  • No Social Media

Instead of spending hours on social media, talking to your friends, use that time to go on the internet and do some research on things you didn’t understand in class. Who knows that very same thing might come up in the end of term exam.

  • Get Enough Sleep

 Sleep is one of the most important things when it comes to studying. The body should get up to eight hours of sleep every day. Sleeping also helps relax the brain and the brain needs rest.’

Tamara Plante, 15. St Joseph’s Covent, added:

  • Create a study list every day and a study schedule. A study list will help you approach your studies in an orderly way and help get things done faster and easier and keep you focused.

 

  • Keep a book on-hand or any writing material .This way you are able to write down any ideas that come to mind; this will prevent you from wasting time trying to remember things later

 

  • Most importantly PUT THE PHONE AWAY .This is the main issue that prevents us teens from studying. Technology can have good and bad effects let’s use it to our advantage.

 

  • Create a dedicated study time. Make it a routine; routines can help us form lasting habits. This will help you get into a rhythm and be more productive in your studies.

 

  • Leave multitasking behind. I know it’s tempting to watch the latest ‘Empire’ episode while you’re doing your homework, trust me I know, but in order to do your best it is better to concentrate on one task .Your brain can only concentrate on one thing at a time so while you think you need music to study you are only listening to the music or you are only studying and the music doesn’t matter.

 

  • Do your biggest and hardest assignment first. It’s better to do your biggest tasks first whilst your brain is fresh and you are full of energy. When you complete your first task you feel that burst of accomplishment which will boost your motivation and you will breeze through the smaller tasks.

 
Productivity, I believe starts in the root of the home. There are many little things that we can do to help our parents or siblings when we have time at home.  When you arrive home from school or lessons, give your parents a helping hand. You may find chores difficult or tedious, but our parents work just as hard as we do, just for us to eat and get a proper education, so we need to help them out as much as we can.  Simple things can make a big difference.’

April 30, 2015
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SAINT LUCIA POSTAL SERVICE ATTAINS GOLD AWARD FOR EXPRESS MAIL DELIVERY

By Competitiveness, Productivity, Trade

express mail serviceSaint Lucia Postal Service was recently announced as one of eight countries out of 192 member countries of the Universal Postal Union (UPU) – an intergovernmental organization and the main forum for the cooperation between governments, posts and other stakeholders of the worldwide sector – to receive an award for Express Mail Service (EMS) delivery for 2014.
Each year, countries are recognized by UPU for excellent performance, with 3 levels of performance awards: Gold, Silver and Bronze. To receive such an award member countries must meet the performance standards and prerequisites set by UPU, all aimed at providing customers worldwide with a high quality and competitive express mail service. The performance standards are independently monitored and compiled by Pricewaterhouse Coopers.
On 9 April 2015, Saint Lucia Postal Service was the proud recipient of the much sought after Gold award and is ranked number one out of 192 countries for its performance in the handling and delivery of EMS items for 2014.
Saint Lucia has been awarded in the past, the latest being a silver award for 2013 – the sole award for a Caribbean country that year. However this award is particularly meritorious and gratifying as it is the first ever Gold award received by Saint Lucia Postal Service. Even more remarkable is the fact that Saint Lucia is again the only Caribbean territory to receive an award in 2014 and is also ranked number one in the world for the aforementioned period.
Five other Gold awards were given to the following countries Hungary, Hong Kong China, Azerbaijan and Singapore, Silver to Moldova and Norway, and Bronze to Israel.
Achieving this milestone is commendable as the management and staff work assiduously to sustain the future of the postal service amidst rapid falling letter mail volumes. Efforts are geared at innovation, which include the recently launched online shopping service and the soon to be launched postcode development to assist in a more efficient mail delivery.
Management thanks the staff for their exceptional diligence and illustrious performance, and in addition, congratulates the team on the attainment of this august award.

April 20, 2015
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Highlighting Productivity Improvements in The Civil Service- Civil Status Registry

By Productivity

civil-status-registry-documents0
PAST SITUATION
In previous years, all rectifications to be performed on civil status records were effected at the Adjudicator’s Office which was then located on the William Peter Boulevard.  Court Orders (Adjudicator’s Rectifications).  It was not uncommon for Adjudicators Rectifications to take a number of months to be completed, due to the complicated process and resources available at the time.
The introduction of the post of Manager, as well employment of contractual workers, improved the efficiency with which applications were processed.  Applications for vital records took on average three (3) to four (4) weeks to be processed, with one week time frame for emergencies.
With the establishment of the new requirements by the Passport Office of the certified birth certificate (to replace the Birth and Baptismal Certificate previously utilized) in order to obtain new or renewed passports, an influx of customers to the Civil Status Registry was created.  During that time, certificates took on average three months (or more) to be processed, especially before the position of Manager, Civil Status Registry was put in place.  Once this influx settled, customers generally received their records within a three to four week period.
Prior to the employment of NICE and contractual workers under the Computer-Aided Birth Certificate project, the staff complement stood at nine (9) employees.
The total number of applications processed on average during that period was twenty to twenty four thousand (20,000 – 24,000) yearly.
 
CURRENT SITUATION
The Civil Status Registry now currently consists of a staff complement of twenty-eight (28), comprising the following:

  • Public officers on Permanent Establishment – 13
  • NICE/Contract workers      – 16

The staff complement is broken down as follows:

SECTION NO. OF OFFICERS SECTION NO. OF OFFICERS
Manager 1
Customer Service Officers 2 Verifiers 5
Applications Booth 3 Executive Officer 1
Rectifications Booth 3 Senior Executive Officer 1
Scanners 2 Data Entry Clerks 3
Vault Attendant 1 Collections Clerk 2
Printers 5

 
 
Applications Process

  • Regular applications for records with clean data (not requiring rectification) are now processed within two (2) to three (3) days. Emergency applications are processed within half an hour of application.  (Note:  This is down from three to four weeks for regular applications and one week for emergencies). This also includes applications for re-registrations (once the relevant statutory declarations have been produced).
  • Applications for Registrar’s Rectifications to vital records are now processed within twenty-four (24) hours for emergency applications. This process requires a longer processing time as Rectification packages are to be approved by the relevant authorized officer (Registrar/Deputy Registrar), entries corrected in relevant register, scanning and subsequent printing of rectified certificate. All of this is done, in general, within the space of one (1) day, compared to the processing time of several months, as was previously the case.

Where additional documentation is required by the Department based on the type of rectification (eg., affidavits to substantiate a customer’s name) processing time is determined by time taken by the customer to bring in the requisite documentation.  Once all documentation is available to the Department, rectifications are processed within the day.  Customers are facilitated as much as possible to ensure that rectifications were completed within an acceptable period of time.  As a result, the back and forth of customers has been significantly lessened.

  • Applications for Adjudicator’s Rectifications (Court Orders) are processed within a seven (7) day These are more complex and usually require an interview process and submission of statutory declarations/affidavits.

For the year 2014, total number of vital records processed stood at Forty thousand, two hundred and twenty-four, (40,224).
The current enhanced process for emergency applications is as follows:

  • Customers is directed by Customer Service Clerks to Applications Booth, where a search for the record is conducted and citation entered on the application form
  • Customers proceed to Cashier to pay for application, and then to Collections Section to collect certificate.
  • Customers wait in Collections Section and collect certificate within twenty (20) minutes

 

April 17, 2015
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Boost Productivity without Infringing On Your Budget

By Productivity, Self Improvement, Tips

Productivity Strategies Do Not Have To Be CostlyAll managers want their employees to be as productive as possible, a goal that – given the chronically high levels of employee disengagement across the workforce – would seem none too easy to attain.  Yet despite certain challenges, there are some simple managerial steps that can position those in charge for productive success.  Here are five no-cost methods that managers can use to boost their productivity.
Set carefully chosen employee job objectives that are ambitious but attainable –
Most managers spend a fraction of the time they should developing clear measurable employee objectives. They also do not spend enough time involving employees in the process. Well-conceived goals are crucial.  Without goals it is impossible for employees to arrive at the right place, as they will be unclear as to where they should be heading.
Manage objectives –
Just because solid objectives are in place, there is no guarantee that they will be attained.  Studies show that accountability, (holding employees to results that have earlier been agreed to) is not a common management strength.  Establishing meaningful objectives is a sound first step, but it means little if these targets aren’t firmly managed too.
Keep employees in a productive frame of mind –
Expect excellence and diligence, but treat people decently and respectfully along the way.  It’s amazing how a respectful attitude toward employees fosters energy and productivity, while disrespect breeds discontent and disengagement.  Mind-set matters!  Employees need to be in a positive mind-set to do their best.  People need to be positively energized if they are expected to go above and beyond.
Provide Ample Recognition –
Whilst the desire for recognition is a critical issue within any establishment, it must be understood that recognition does not have to have a monetary value. What employees often want the most is meaningful personal recognition from their direct manager. Acknowledgement does not have to be fancy. It simply needs to be honest appreciation for a job well done.  Recognition aids in keeping employees in the desired productive mind-set.
Listen and innovate –
One of the most productive things a manager can do with his or her employees is simply to listen.  Ask employees for input.  Employees are usually the individuals closest to the actual work, which means that they often have the best grassroots ideas on how to innovate and improve daily operations. The very act of being taken seriously and listened to by management has value.  It helps employees feel engaged and a part of the team.
All of these approaches will aid in raising the levels of productivity within an organisation without costing a penny. Now isn’t that productive!

April 7, 2015
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Nature Vs Nurture – Effective Leadership for Improved Workplace Productivity

By Productivity, Self Improvement, Tips

Mentor and Encourage Your EmployeesThe topic of genetics continuously presents a fascinating conversation to us. It is one in which perhaps an end may never be determined. Facets of our everyday lives throw us into contact with a potpourri of characters and personalities in the people that we interact with.   The work place being no exception.
While the many variances in personalities and orientation may foster breakthroughs in innovative and diverse approaches and ideas, this diversity of breeds and thoughts can undoubtedly present the possibility of a chaotic atmosphere if not contained.
In a contained and controlled setting, these clashes may foster passionate exchanges of ideas that lead to innovation, improved productivity and stronger teams. In these instances, participants avoid personality-focused comments. When however, workplace conflict becomes personality-driven, it becomes destructive. It polarizes the workplace, distracts from the work, wastes time and energy and forces talented employees to leave.
In identifying these differences and their effects on workplace productivity, the NCPC ponders the question, “Are we prone by nature through our engraved genetics to be more productive than others or can our “productivity gene” be nurtured and groomed towards becoming more effective, productive and efficient in the work environment? 
The NCPC takes the all assuming stance that while nature plays a significant role in the workforce productivity, nurture has the upper hand!
We can agree that Effective Leadership may very well be the catalyst to creating more conducive atmospheres for teamwork and creation of new leaders.
Excellent leaders know that identifying and nurturing leadership qualities in the team helps to increase productivity and presents people who are ready to step up to the plate when organizational changes occur, making new leaders necessary. Within the workplace, a good practice is to identify a number of people to whom certain functions can be delegated, these may include leadership roles.
With this in mind, it is important that leaders seek to avoid the trap of the “Crown Prince Syndrome” where the focus is on the development of only one individual. The development of all team members is important to the success of the workplace and will provide the organisation with a talent pool while also ensuring a viable succession plan in the event of unplanned employee departure.
Here are four characteristics of essential leadership qualities worthy of nurturing for continuity of the work plan and increase in workplace productivity:
Good Interpersonal Skills:
Excellent interpersonal communication skills are essential for a leader of any size team. If you notice that an employee is able to communicate effectively on different levels and adjust the conversation to the needs of the person they are communicating to, you have a potential leader among your staff.
Good Time Management Skills:
Leaders must be able to manage their own time and meet deadlines, especially those that impact on other team members’ tasks. Give your staff tasks and see who manages their own time effectively to complete the tasks. These are good leaders in the making.
 
Ability to Take the Initiative
Leaders must be able to respond quickly to solve problems and to take the initiative to prevent problems proactively from occurring. Anyone who not only can work unsupervised and still produce excellent work, but who will take the initiative to come up with a solution or solve a problem is well worth nurturing.
Ability to Work with Others in the Team
Every leader has to work with a myriad of personalities in a team environment. If you have staff members who consistently produce their best work when collaborating with others, you could have potential leaders. Good teamwork is a key leadership skill.
Now it is time to Nurture!  Identify the potential leaders in the team, encourage the individuals to take on some small leadership roles, mentor and support the person to grow their leadership skills, and provide training in specific areas of leadership. Identifying and nurturing potential leaders in your team takes some time and dedication, but in doing so the workplace is provided with skilled individuals who are ready to take on the challenges of leadership when needed!

March 24, 2015
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Competitive Entrepreneurs

By Competitiveness, Self Improvement, Tips

In a world of increasing global competition, many businesses are progressively working towards increasing their levels of competitiveness. Competitive business enterprises are those firms that manage all of its resources and competencies to increase profits. It is therefore important to learn important lessons from other businesses that have successfully increased their level of competitiveness in both the regional and international markets. These lessons can be tweaked to suit the conditions of other up and coming entrepreneurs or businesses in the local economy.
Entrepreneurs usually start out with a brilliant idea, product or culture that they hope to be different and stand out among the many. While it is important to take small steps at a time and to focus on the job at hand, they can envision their venture becoming one of the greatest ones that has the potential to become highly successful.
Unfortunately, it does not always turn out this way. Even a brilliant idea may not materialise the way intended. Even viral successful businesses or entrepreneurs have fizzled out in time. For example Henry Ford, ruined his reputation with a couple of failed automobile businesses. However, he was able to find a partner who had faith in him. Ford learnt from his mistakes and went on to establish the Ford Motor Company that went on to change the automobile industry.
The truth is markets can be brutally competitive. Therefore, entrepreneurs need to ask the question: What distinguishes the few entrepreneurs that make it over the long haul from the thousands that don’t? There are some actions that entrepreneurs can take early to set the stage for successful competitive businesses in the future. The following are some fundamental principles for competitive businesses:
Be passionate and make sure you enjoy what you are doing. The most successful entrepreneurs love working on their ventures; they cannot imagine themselves doing anything else. These are the type of people who respond to emails from their clients at all hours of the night and cannot help pitch their company to every single guest at a party. Inspiration creates a drive to take the business seriously and to keep focused when there are moments of doubt, especially when they come from you or others.
A closed mind is a death sentence for your business. When entrepreneurs have poured their energy, life savings and untold hours in the business- it is hard to stay open-minded about where it needs to go to be better.  Entrepreneurs usually start with an idea and thematically it is correct and makes sense, but there may be flaws in some way. Therefore, adjustments must be made to the business model. Entrepreneurship is a discovery process, not one of failure so mistakes are to be expected.
Focus on the customer. The business should be all about your customers or clients. The customers are the people that will ultimately decide whether the business will be successful or not. All aspects of the business must be customer focused, including policies, warranties, payment options, operating hours, presentations, advertising, promotional campaign and website. In addition, the customer must be known inside out. Consider Zappos one of the world’s largest online clothing and shoe stores founded by entrepreneur- Nick Swinmurn. The company uses call centre technology to track average call time per agent. However, the goal is not to reduce this average, but more importantly to create an emotional connection with the customer, rather than quickly getting off the phone.
Hire people who are smarter than you.  There will always be people who are smarter than you. If you are lucky enough to find these people, hire them. Focus on the things that you are best at, and give them the freedom to do the same.
Entrepreneurship is considered an important activity in increasing a country’s competitiveness and growth. New and unique business ventures have become important to many countries because they contribute significantly to job creation. More importantly, entrepreneurs play a key role in creating value in a unique way through creative business ideas and innovation in the market. Entrepreneurship contributes to competitiveness by introducing innovation, bringing about market changes, enhancing rivalry and creating competition.
The National Competitiveness & Productivity Council (NCPC) was established to recommend and coordinate reforms that would boost Saint Lucia’s level of competitiveness. The NCPC has provided recommendations to the Government on ways to increase entrepreneurial activity. Additionally, the Council is looking forward to coordinating a few reforms and projects to boost or support entrepreneurial activity in the local economy in the near future.Be A Competitive Entrepreneur

March 24, 2015
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