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Make Yours a Productive Online Meeting

By Productivity, Self Improvement, Tips

Businessman working on laptop in his office.Business meetings are an important part of any organisations daily schedule. Whether liked or loathed, research shows that senior decision makers spend an estimated 65 percent of their time in mandatory meetings with different departmental heads. Such meetings are usually vital as they update attendees on work schedules and progress. However, as many of us know, even if not intentional, business meetings can eat away at crucial work hours.

With the advent of the online meeting, many believed that unnecessary hours spent around a conference room table would be a thing of the past. Although some of the negatives related to ‘conventional’ meetings have been eradicated by way of the new technology, online meetings harbour other complications.   For example, with participants of online meetings being in various locations, telecommunication and technological problems often arise. Connectivity issues and communication delays are two of the most common problems that occur. Also, it is sometimes hard to keep a meeting structured with multiple participants speaking at the same time. Thankfully however there are some practices that can help make online meetings more productive.

Online Meetings Need a Clear Agenda

Even ‘traditional’ meetings should have a clear agenda. A meeting with a vague purpose often leads to confusion and a lot of wasted time. So never hold an online meeting without one. Make things easier for everyone by preparing a formal agenda which details all of the key issues to be discussed in the meeting.  Also clearly state the expected roles of each participant in the meeting.  Send the agenda out at least 24 hours before the scheduled meeting start time, and seek acknowledgement of the agenda from each participant.

Appoint a Moderator

A meeting without a moderator is likely to go off-track. By appointing a moderator, you have given somebody the authority to control proceedings. No one can speak without the moderator’s permission. It will also be the moderator’s job to keep everyone focused on the topic. This is particularly important during an online meeting since the chance of miscommunication is greater due to Internet connectivity and audio/video quality.

Prepare Your System In Advance

Ask all the participants to restart their computers at least 20 minutes before the meeting gets underway. Also, make sure your camera and microphone are working fine, and your meeting software supports multiple participants. For one-on-one meetings, you can go for a standard video calling service like Skype. But if there are multiple participants, a specialized application like ClickMeeting, which gives you the ability to conduct online meetings much more professionally is recommended.

Limit Distractions

Distractions can easily cause miscommunication in online meetings. To avoid them, make sure all your participants are sitting in a closed and well-illuminated room with a clear background. Also, it’s better to use headphones and a collar mic instead of your laptop’s mic to ensure clear communication.

 And In Conclusion…

Once your online meeting concludes, make sure a summary of all the meeting notes are sent to the participants. List the action points identified for each agenda item along with the name of the person responsible for its delivery. Ask all the participants to acknowledge the meeting notes and confirm their understanding.

Conducting online meetings with people in different locations can be difficult to manage, but advance preparation, good structure, and tight moderation can bring about a productive success.  If done right, well-communicated, online meetings can become an extremely effective platform for connecting your company stakeholders and employees, whilst saving you telephone and other conventional communication costs.

PROCOM CHALLENGE TO HELP CO-FINANCE PRIVATE SECTOR INNOVATION

By Competitiveness, Self Improvement

ProCom-LogoThrough the work of the NCPC, the Government of St. Lucia established the PROCOM Challenge. The Challenge, (grant-based) will be accepting applications from April 18th to May 27th, 2016 and  is poised to be a catalyst that specifically co-finances the private sector to implement solutions or initiatives that either enhances productivity and competitiveness within the Saint Lucian economy.
During the 2014/ 2015 budget address the Government of Saint Lucia committed EC$500,000 towards this Challenge.  Since then the NCPC, Compete Caribbean along with the Government collaborated on the design of the Challenge which will officially launch on Monday, April 18th, 2016.  As part of the process, consultations were held with the private and public sectors on the areas that the Challenge should target.
PROCOM IN A NUTSHELL
The PROCOM Challenge will run from April 18th to May 27th, 2016.
Download  PROCOM Challenge ManualPROCOM Challenge Brochure  to determine whether your business meets the eligibility requirements and whether the challenge can help you.
MSMEs are encouraged to visit the NCPC website and Facebook pages www.stluciancpc.org, www.facebook.com/stluciancpc  for regular updates on the PROCOM challenge or call 468-5571/468-5576 with any questions/queries.
If you meet the requirements and have an innovative idea which you believe can improve competitiveness and productivity in Saint Lucia, complete the PROCOM Challenge Application Form  and send us an  e-mail.
 
OVERVIEW OF THE PROCOM CHALLENGE/GENERAL GUIDELINES
It was agreed, generally that projects focused on the following will be considered:

  • Delivery of methods and or technologies to reduce energy costs for businesses
  • Standard adherence and compliance solutions to meet domestic, regional and international needs
  • Development of new or the adaptation of current technology to reduce operational costs and improve efficiency
  • Projects or solutions to improve business processes for greater efficiency and productivity

Guidelines on which the Challenge will operate include:                                                                                       

  • Registered St. Lucian private sector company, (a Saint Lucian having 65% voting rights in the company).
  • The proposed Challenge will specifically deploy an indirect transmission mechanism, co-financing service providers.
  • The Challenge will provide co-financing of EC$100,000 or less.
  • The Challenge will fund capital goods and assets of up to 40% of the project cost, and
  • The Challenge has a hybrid grant disbursement mechanism mixing up front disbursement and results-based payments.

To access the Challenge applicants will need to demonstrate a level of commitment whether in cash or in kind. Capital accessed via the Challenge can be used for activities and items such as staff time costs, technical assistance, and capital goods required to design, pilot or implement a new service. The Challenge however cannot be used as working capital, as an investment on equipment not directly related or critical to the project or the purchase of real estate.
The establishment of the NCPC PROCOM Challenge is a large undertaking with the objective of enhancing both productivity and competitiveness in St. Lucia. The Challenge is one that will back positive ideas and innovation within the private sector, bringing with it a much needed productive impact on the country’s competitiveness climate.
Visit  www.stluciancpc.org, www.facebook.com/stluciancpc or call 468-5571 or 468-5576 if you have any questions/queries reference the PROCOM Challenge.
Business Focus NCPC PROCOM Challenge-02
 

NCPC Launch New Television Series- Productivity Matters

By Competitiveness, Productivity, Self Improvement, Tips, Trade, Uncategorized, Youth

 
Screen Shots From Productivity Matters
The National Competitiveness and Productivity Council (NCPC) are pleased to announce the broadcast dates for their new television series ‘Productivity Matters’. The series, (which is funded by Compete Caribbean) gives insight into organisations and agencies within the private and public sectors, whose programs and initiatives focus on productivity and/or competitiveness.
The series which comprises of six episodes, made its debut in January 2016.
Marketing Analyst at the NCPC, Mrs Geraldine Bicette Joseph states, ‘There are many organisations out there that are doing great things in regards to helping develop the nation through productivity initiatives and we believe that it is only right for their efforts to be highlighted. Each episode within the series varies significantly from the other as we have looked at a range of individuals and subject matters including the construction industry, solid waste management, the public service, the Commercial Division of the High Court and young entrepreneurs’.
‘At the NCPC we also recognise that it is sometimes hard to grasp the concepts of productivity and competitiveness and so we hope that the series will illustrate how these concepts, when applied practically, bring about a positive outcome for the nation’.
Productivity Matters will be aired at the following times on the stations listed.
Ep 1- Productivity Awareness Week 2015 (Calabash- 7.50pm, DBS – 8pm, 11/1/16) (HTS 8pm 14/1/16)
Ep 2 – Employee Assistance Program (Calabash- 7.50pm, DBS – 8pm, 25/1/16) (HTS 8pm 28/1/16)
Ep 3 – Commercial Court (Calabash- 7.50pm, DBS – 8pm, 8/2/16) (HTS 8pm 11/2/16)
Ep 4 – Greening the Caribbean (Calabash- 7.50pm, DBS – 8pm, 22/2/16) (HTS 8pm 25/2/16)
Ep 5 – The Construction Industry (Calabash- 7.50pm, DBS – 8pm, 7/3/16) (HTS 8pm 10/3/16)
Ep 6 – Young Entrepreneurs (Calabash- 7.50pm, DBS – 8pm, 21/3/16) (HTS 8pm 24/3/16)
 

Ways in which Countries Improve their Level of Competitiveness

By Competitiveness, Productivity

A key driver for sustaining national prosperity and improving the well-being of a country’s citizens lies within competitiveness. In order for a country’s exports to compete internationally, it must have the best infrastructure, human resources, health care, high quality goods and services etc. Competitiveness is an important principle in assessing the success of companies, industries and countries. Hence, increasing levels of competitiveness is essential to any economy as a country must perform well both in the domestic and international arena in order to survive.
The need for increasing competitiveness is even more critical as the Saint Lucian economy recovers from low growth rates. Thus, focusing on competitiveness will provide possible solutions to the record high level of unemployment, finding a path toward fiscal balance and rebuilding the crumbled social and economic pillars of the economy. The following are examples of countries that have implemented successful programs which have helped boost their levels of competitiveness:
Sweden: The Agency for Higher Vocational Education was formed in 2009 after it was observed that there were a few vocational programs in Sweden. Additionally, employers were in high demand for skilled workers which created a major barrier to economic growth. Both public and private organizations apply to this agency for funding vocational education.  Grants are given to those programs for which there is a high demand for professional qualifications.  A recent survey indicated that nine out of ten graduates of this program were employed or self-employed one year after completing their studies.
Chile: In an effort to remove the heavy reliance on traditional industries such as mining, Start-Up Chile was founded in 2010. The aim of this project is to transform the country into an innovation and entrepreneurship hub of Latin America. This project seeks to attract the best and brightest entrepreneurs and boost the number and quality of start-ups in the country. This program offers 100 spots in the program each year. Selected start-ups each receive one-year work visas, $40,000 and access to a community of more than 800 start-ups ready to work collaboratively. To date, more than 750 businesses and 1,500 entrepreneurs have come to the country under this program.
Finland: In 2009, VIGO- a venture accelerator program was launched. It was established in response to “the Finnish paradox”- that despite the fact that there was strong innovation and institutional capacity, the country had few start-ups.
The program brings together innovative but inexperienced start -ups with seasoned entrepreneurs. They form accelerator teams of three or four experts to coach up to ten companies in which they have invested their own money. Each start-up has access to government grants to pay the accelerator team for its services. Since the launch of this program, the accelerator teams have attracted a total of $200M in funding for 60 companies.
India: The Infrastructure Leasing & Financial Services was established to address the national skills gap by training young persons from rural areas in 16 strategic sectors. This program uses a public- private partnership model to work closely with a thousand partner companies and the state funded National Skills Development Corporation. It operates in different schools in 24 of India’s 28 states.
These schools follow an industry- recognized curriculum to ensure that students are ready for employment. Currently, 100,000 students have been trained, with 85 percent successfully employed.
Country competitiveness has become a central theme for both developed and developing nations. We are in the midst of an increasingly open and integrated world economy where countries compete for investment and human capital that are critical to their economic growth. Additionally, the development stage of a country depends on competitiveness. In order for Saint Lucia to graduate from the current low growth rates, specific strategies that focus on labour force, management, infrastructure, the business environment etc. need to be implemented to boost country competitiveness.Sweden's Agency For Higher Vocational Education has become a competitiveness success

TWELVE DAYS OF (A PRODUCTIVE) CHRISTMAS

By Productivity, Tips

Christmas FireplaceI have never received two turtle doves or a partridge in a pear tree as holiday gifts, but I’ve always liked the idea of the 12 Days of Christmas. With this in mind here is a rundown of twelve ways to give yourself the gift of a happier, more productive you.
On the first day of Christmas: Track your time. Lots of people tell me they’d like to keep a time log, but find the prospect daunting. So instead of a week, try it for just one day. Chances are this won’t be a typical day — especially if you start this project on December 25! — but it doesn’t matter. There are no typical days. Embrace the activity and see where the time goes. See if your log matches up with how you’d like to be spending your time. See what you like best about your life, and what you might want to do differently.
On the second day of Christmas: Work on your List of 100 Dreams. Make a good long list of anything you’d like to do or have more of in your life. If you’ve already created such a list in the past, great, but your priorities and interests may have changed. Do some editing. See what you might want to attempt in the New Year.
On the third day of Christmas: Cancel things you don’t want to do. Wouldn’t it be nice to start the year with only a little of your time spoken for? See if you can keep recurring meetings from following you into January. Wipe Outlook clean and decide what you want to add back into your life.
On the fourth day of Christmas: Build in a fun “obligation.” Human nature dictates that we’re more likely to do things that happen at certain times and involve commitments to other people. That’s why recurring meetings rise on our priority lists beyond their actual importance. The good news is that you can tweak this phenomenon in your favour. Schedule in something you want to do for early 2016.
On the fifth day of Christmas: Finish one project.  Crossing a nagging task off of your to-do list will make you feel like you can conquer the world.
On the sixth day of Christmas: Change your food environment. Put fruit in a bowl on the counter, and move chips and candy to a hidden high shelf. Choose one simple habit to implement, such as “I always eat vegetables with lunch.” Over time, these choices add up.
On the seventh day of Christmas: Get a step counter. Most New Year’s resolutions to exercise have faded by February. But what gets measured gets done. A step counter can nudge you to walk the office halls during a break or walk the dog a little farther than you otherwise might. Given that most people won’t spend an hour a day at the gym, this is the next best thing.
On the eighth day of Christmas: Find a reason to get out of bed. Anticipation makes us into morning people. What would make your morning so exciting that you’d be happy to ditch the covers? Design a morning routine that gives yourself the gift of 30 minutes a day focused on something you want to do, rather than your obligations to the rest of the world. Just be sure to give yourself a bedtime that makes this routine feasible.
On the ninth day of Christmas: Lighten your load. Choose one household chore you really dislike and figure out how to get it off of your plate.
On the tenth day of Christmas: Back it up. Don’t let anything that matters to you exist in only one precarious place. Take digital photos of old, printed photos that could be wiped from existence in a flood. Then back up your favourite photos from your phone before you accidentally leave your phone somewhere. Hopefully you’ll never need these back-ups, but if you do, you’ll be glad you have them.
On the eleventh day of Christmas: Boost your wealth. If you just got a raise, use this day to think about ways of increasing your savings.  Find any recurring expenses for things that no longer matter to you and use the day to cancel them and redirect the cash toward your growing pile.
On the twelfth day of Christmas: Say what you feel. It’s easy to be mindless, but expressing gratitude to those around you can remind you that life is a gift.
 
 

Feedback on the NCPC Young Entrepreneurs’ Mixer

By Competitiveness, Productivity, Tips, Youth

NCPC Logo- high resolutionThe National Competitiveness & Productivity Council continues its efforts in creating a mind-set change that promotes a more productive and competitive Saint Lucia. As such, as part of Productivity Awareness Week 2015 a Young Entrepreneurs’ Mixer was organised to present young and prospective entrepreneurs with an opportunity to network. The focus of this activity was for these young persons to make connections and obtain useful information to guide and advance their business efforts.
This event took place on Friday, October 16, 2015 where there were various short speeches on financial management tips, marketing for small businesses and developing business plans. The featured speech was entitled: “How to grow your money- the non-conventional approach”. In attendance were over fifty young and aspiring entrepreneurs. There was also a mingling session, where entrepreneurs got an opportunity to meet with mentors and other possible business partners.
One of the entrepreneurs in attendance was Mr. Johanan Dujon, who provided his feedback on the activity:
The NCPC Business Mixer gave me the chance to rub shoulders with the “big boys” of the private sector in Saint Lucia, as well as to listen to gems of wisdom by bankers and marketing advisors. Events such as these provide a unique opportunity for young entrepreneurs like myself, to network and build lasting relationships. Unlike other mixers I’ve attended, this one allowed entrepreneurs to pick the brains of successful businessmen at length in a casual and open environment. This type of mentorship and dialogue with the local business magnates is one of the key factors in developing entrepreneurship.
Another key factor in driving entrepreneurship is access to finance from a government policy standpoint. Commercial banks do not cater for venture capital (start-up capital) understandably due to the high risk. The micro finance institutions charge more exorbitant rates of interest than the banks themselves, which can be discouraging to aspiring entrepreneurs and put micro/small business owners in a real conundrum.
In spite of these pressing issues,  listening to Mr. Rayneau Gajadhar address us on how to “grow money the unconventional way”, has provided valuable insight to what it takes to succeed in business. One of the many things I took from this lecture is that if you can survive here, you can survive anywhere.
I believe the turnout of this event shows that young entrepreneurs have a serious interest in business and understand their pivotal role of being the drivers of employment and investment in the future.
However, to grow money the unconventional way, we must first have access to the money in the first place. The question therefore should be; what can be done to aid micro/small enterprises with access to finance at an affordable rate?
The NCPC is indeed pleased that the event was quite beneficial to the attendees. The mentors who were present have reported that they have made connections with the entrepreneurs and plan to work with them in the future. We look forward to hosting other activities for young entrepreneurs in the future. More importantly, to host activities that meets the needs of young entrepreneurs.

Declining Caribbean Productivity; cause, effect and solution

By Competitiveness, Productivity, Trade

It Is Wise To Consider The Ways In Which We Can Solve The Problem Of Productivity Decline In St. LuciaFor years, productivity was a term reserved for the esoteric conversations of academics, of little interest to anyone else, but no longer. Within recent years productivity has been at the forefront of the discussions of policy-makers, politicians and even the lay-man. The latest (2008) financial crisis and the period of hardship which ensued have exposed the vulnerabilities of Caribbean economies of which low growth and high debt top the list. This has prompted policy-makers to take a closer look at productivity and evaluate its relevance to the region. It is the belief that the Caribbean’s comatose growth is a symptom of the region’s low productivity. Barbados’ Prime Minister the Hon. Freundel Stuart previously admitted that Caribbean economies have been lagging behind in initiatives intended to boost productivity levels and drive the region’s trade competitiveness and economic development.
There is an urgent need for the Caribbean to undergo a period of introspection with the intention to identify the root of our low productivity and putting forward ideas and policies to remedy this deficiency. This article is one such attempt at self-examination, but is by no means a complete diagnosis of the regions deficiency. Rather, the article is a mere snapshot into the Caribbean’s low productivity which will hopefully inspire further discussion. The article will look briefly at the cause, effect and solutions to low productivity within the Caribbean; not necessarily in that order.
A good starting point for this review is perhaps to define productivity. The simplest definitions is that productivity is the rate within which inputs can be converted into output. The higher the conversion rate of inputs to output the more productive an individual, organisation or economy.
As was established above, low growth is one of the side-effects of low productivity. In order to appreciate the seriousness of low growth we shall consider the following. In the 1960s income per capita in Latin America and the Caribbean was almost one quarter that of the United States; compared to present day  income per capita which is a mere one-sixth of the United States of America’s income per capita. This can be juxtaposed against East Asian countries which in the 1960s had income levels well below those of Latin America and the Caribbean; now, these very same countries are fast approaching the income levels of developed countries. Had productivity in the region grown at-least at the same rate as the United States of America, the income per capita of the region relative to the United States would have remained roughly at one-quarter after 50 years. Instead, our income per capita has worsened considerably in relation to the United States of America and many other economies and regions globally.
Within the Caribbean we have paid dearly for our lack lustre economic growth which has resulted from low productivity. One side effect which comes to the fore is rising public debt. Since, our growth within the region has been constrained, occasionally we are forced to borrow to survive; not only to cover capital projects but at times we borrow to meet recurrent expenditure.
One response taken by most Caribbean nations at one time or another to combat low growth was the provision of tax incentives to attract foreign direct investment, with the intention of increasing activity within the respective country and thereby propelling growth. These measures although well-intentioned can be harmful in the long run. For example from the 1970s and 1980s Jamaica’s industrial policy was based on two pillars: granting tax incentives to attract foreign direct investment and export promotion. This has resulted in a complex system of tax incentives which has distorted the country’s structure of taxation. Jamaica’s tax system consists of over 200,000 different incentives all in the name of attracting foregn direct investment; unfortunately, these incentives on average result in the government forgoing approximately 20% of its annual revenue. This lost revenue again leads to state borrowing, but also robs citizens of revenues which could have otherwise gone into infrastructural development, healthcare, education and any other number of causes.
The effects of low productivity are felt not only by the state and policy-makes, but also by the common man. Low productivity countries will normally have a lower standard of living and a more diminished quality of life in comparison to similar countries which enjoy higher levels of productivity. This is evident from the differences which would arise in income per capita from the above example; if using this as a proxy for standard of living. Eventually the population will realise the inability of the state to provide the quality or extent of services that more productive countries are delivering, which then results in a diminished sense of wellbeing and quite possibly migration in search of more lucrative opportunities. Once again this scenario is representative of the Caribbean, where in previous decades entirely families uprooted in droves en-route to the developed world in search of a better life.
Of-course there are a number of other side effects from low productivity, apart from the few mentioned above, but brevity must take precedence. The root causes of low productivity are just as sobering as the effects. If the question of “What causes low productivity within the Caribbean” is posed to the average Caribbean citizen he or she may not hesitate to finger the government or the laziness of Caribbean people. However, the causes of the deficiency are far broader and extend well beyond the bad habits which we have adopted as a society.
Poor allocative efficiency can be credited as the overarching causes of low productivity within the region. What this means is that the allocation of resources within the region has been or is being done in such a way that the maximum benefit from resources is not being obtained, resulting in Caribbean individuals, firms and governments paying a premium for lost output as a result of input resources not being assigned to where they would provide the highest value and return.
One infamous example of allocative inefficiencies across the region is through government social policies; either through government spending or regulation. ‘Blanket policies’ which are not properly implemented or monitored can have unintended consequences to the detriment of the economy. For example short term government employment programmes in Trinidad & Tobago have paid wages above the market rate for unskilled workers. This has resulted in an influx of applications for those programmes, resulting in a large number of unfilled vacancies for unskilled positions such as cashiers, cleaners and store assistants. This may seem innocent, but the impact is that salaries for these positions must then be raised to compete with government short term employment programmes and attract suitable labour, thereby unnecessarily increasing the cost of operations and making output less competitive regionally and or internationally. Social policies if left unchecked (as has been done in the region) result in a far greater cost, than just the funds allocated for these programmes. This is just one example of a well-intentioned social programme having adverse side-effects.
Interventions in the labour market by trade unions and other stakeholders can also hamper productivity, by preventing the efficient allocation of resources. Sometimes, these interventions may seem like a necessity, but this may be far from actuality. One prominent example is the upwards negotiations of wages solely on the basis of the increasing costs of living. Employees who are deserving of wage increases certainly should not be denied of such, by no means is this being suggested; however, rising costs of living may not be the most suitable benchmark to determine whether increases are necessary. Increased profitability of private companies and noteworthy performances are more appropriate criteria for determining wage increases. When wages and salaries increase solely in response to the cost of living, this increases a company’s cost of operations, without any increase in revenue or returns, therefore making operations less profitable, competitive and more expensive. The ultimate result will be a reduction in the demand for the goods and services of this company, possibly, with the eventual shutdown of the company, a fate which could have otherwise been avoided. Perhaps, this is why the Caribbean is one of the most expensive tourist destinations globally, and not because of the loss of economies of scale due to our smallness.
Our ‘smallness’ in terms of landmass, population size and the size and proximity to major trade partners results in diseconomies of scale, which also plays a part in reducing efficiency and lowering productivity. Diseconomies of scale contribute to some extent to the elevated costs which we face in the Caribbean. Free trade has often been touted as a boon to productivity by the developed world, because it exposes producers to greater competition, forcing them to cut costs and increase efficiency while providing greater access to more and better inputs. However, high trade and travel costs, particularly those associated with transportation, have prevented the Caribbean from reaping the benefits from international trade. Economic resources must be diverted to an inefficient transportation system to facilitate trade; thus hampering the overall level of productivity in the economy. Most Latin American and Caribbean countries have higher freight rates when exporting to the United States of America than countries in the Far East and in Europe. This is alarming, particularly when considering the proximity of the Caribbean to the United States of America compared to countries in the east.
Additionally, ports and airports within the Caribbean are grossly inefficient. Inadequate physical infrastructure, archaic processes and inflated costs of operations are usually to blame for these inefficiencies. The 2014 ‘Ease of Doing Business Report’ revealed that the average costs of exporting and importing a container for Latin America and the Caribbean stood at US $1,299.10 and $1,691.10 respectively; this is in comparison to East Asia and the Pacific which held the lowest costs for exports and imports in the amounts of US $864 and US $895 respectively.
The role of technology is perhaps the most significant variable in the productivity equation. Technology determines how efficiently inputs are converted into outputs. It should be noted that technology does not refer only to information and communication technology but is far broader incorporating most sectors. The role of technology in relation to productivity is just as significant for the Caribbean as it is for other regions. Unfortunately, the Caribbean trails the rest of the world in innovation and technological developments. Whilst the Caribbean may be up to par (although this too is arguable) with the technologies which are used most of these technologies have been adopted from other regions and may not be optimally suited for the Caribbean therefore we have not maximised the benefits from technology. For example most techniques and technologies relating to agriculture have been adopted from abroad and used within the region. The region has done very little to introduce indigenous technologies which are responsive specifically to the needs of the region. One indicator of this deficiency is the fact that the highest ranked Caribbean country with the number of researchers per 1 million people ranks at 65 (Trinidad & Tobago) with 589 researchers for every 1 million people, in comparison to the leader Iceland with over 13 thousands researchers per million people. The lack of technology which meets the specific needs of the region means that what is adopted is often times not ideal for the region but rather is a compromised version of what otherwise could exist.
Now that the cause and effect of low productivity have been explored some time can be spent considering the options for overcoming the phenomena. Lifting productivity takes time, requires thoughtful choices, patience and perseverance; and is underpinned by concerted analysis of the data, research and other evidence. Increasing the productivity for the Caribbean will depend on the coordinated efforts of individuals, firms and institutions in both the private and public sectors. A one-time solution cannot be put forward to remedy the deficiency but rather a holistic push is needed to reverse the fate of regional economies. Innovation and the introduction of indigenous technology are two must-haves for improving productivity. Deliberate efforts should be made by regional governments to push the creation of new technologies and fostering of an atmosphere where innovation can thrive. Investments are needed in research and development, which will allow for technologies tailor made to respond to the unique challenges faced by the Caribbean. Also, knowledge-intensive business services, such as telecommunications, software, and engineering, can strengthen the innovative capacity of the whole economy, improving a country’s long-run growth potential.
Countries must pay closer attention to traditional services, such as transport, logistics, and wholesale trade, and the creation of links between and among the different production blocks of the economy. Increases in productivity from the creation of linkages will improve productivity in creating final goods; which will have the added effect of increasing competitiveness.
Implementing policies which correct allocative inefficiencies within the region may be challenging, perhaps this may be the most challenging task. This is because policies may go against measures that give immediate relief to society as well as immediate political benefits, such as tax exemptions for sometimes non-performing sectors. Caribbean governments must first recognize the error in pursuing short term gains at the expense of long term objectives.
There is no one policy, or direction which will correct the allocative inefficiencies which exist. Policy-makers will then need to evaluate policies from a national and regional perspective; and address those policies which may distort market forces and not inadvertently adversely tip the natural balance of the market. A balance must be struck between short run outcomes of providing relief to those who have been disadvantaged and long term objectives necessary for development and productivity improvement. A number of considerations must be made by policy-makers; each unique to the particular Caribbean country its national circumstances, resource allocations, institutional history and cultural preferences.
Ultimately, it is difficult to drill down to a one size fits all approach for lifting the productivity within the Caribbean. The above suggestions are merely a start, and after further consultation many more causes, effects and solutions to chronic low productivity within the Caribbean will be identified. There are certainly many more which have not been mentioned within this article but this does not make them any less important. Throughout the introspection, one would expect the recurring theme to be that tough decisions need to be taken to reverse the misfortunes which have plagued the Caribbean for the past few decades. It is my hope, as I am sure it is the hope of every reader of this article that we will soon get it right and begin to reverse the fortunes of the Caribbean.

The Impact of Competing Businesses to Productivity & Competitiveness

By Competitiveness, Productivity, Trade

Competing Businesses Demand An Increase In Productivity and CompetitivenessWhen you think about restaurants, stores and retailers near you, why do some seem to thrive whereas others are empty and ready to close down? The answer lies in competitiveness.  A competitive business refers to a business entity which uses all of its resources to outperform its competitors.  These businesses do so in a sustainable way rather than just over the short-term. In the Saint Lucian context, there are some markets where firms must compete in order to succeed. Those who battle to succeed are generally those who are competitive.
Competition in the business environment not only has a positive impact on consumers but on the local economy as a whole.  Domestic rivalry supports productivity and international competitiveness of the business sector and promotes dynamic markets and economic growth.  That is, when local businesses are competing with each other, they strive to keep down their operating costs which makes it is easier to pass on competitive prices to consumers. Lower prices means that the disadvantaged segment of the population are now able to enjoy lower prices. Therefore, these businesses can now reach more customers and can thus increase their market share. This in itself means that those firms are achieving increased productivity while competing.
In addition, competitors in the same market are always trying to increase their share of the market. In doing so, they may export goods and services to foreign markets. This has the advantage of helping them get more sophisticated clients overseas. Of course increased market share overseas can translate to increased profits. These local businesses are then able to expand and employ more workers. If this happens collectively, this will translate to increased employment, competitiveness and thus economic growth for the country.
Michael Porter, the competitiveness guru has stated that industries that are competitive internationally are those in which domestic rivalry is the strongest. He suggests that domestic rivalry contributes to the success of a country in a particular industry.  For example, Korea’s electronics sector is globally recognised and highly competitive. The sector’s high performance resulted from rivalry between domestic companies like Samsung and LG. Therefore, when firms aggressively compete with each other locally this means they are more prepared and better able to compete and sustain competitive advantage in the international market.
Business leaders must understand that the never-ending search for competitiveness is, therefore, a search for competitive advantages. All firms in the same line of business are chasing the same thing, so you can see that the concept of competitiveness is a moving target.  The complacent business that has enjoyed advantages in the past soon finds that it is overtaken by hungrier, fast-moving competitors.
Competitive businesses usually have one or more competitive advantages. Competitive advantage refers to the factors that allow a business to outperform its competitors. In order for a company to use those advantages to work effectively, they need to be sustainable.  A business which has achieved a competitive advantage means that:

  1. The company has been able to add more value to its customers than its rivals and has been able to attain a greater market share than other firms.
  2. The company has an advantage over its competitors by offering a superior value, quality or service.

In conclusion, it is important that our local businesses know how to compete. They have to implement strategies to enable them to be more competitive. These entities have to strive for excellence in order to face fierce competition and more importantly for survival. This effort to outperform their competitors supports productivity and competitiveness which contributes to overall economic growth.

NCPC Empowers Young Entrepreneurs towards Increased Productivity

By Competitiveness, Productivity, Self Improvement, Tips, Youth

Information Processing, E-Commerce, Social Media Marketing and Customer Service Will All Be Touched On At The EventThe National Productivity and Competitiveness Council (NCPC) reinforces its commitment towards promoting increased productivity and competitiveness by embarking on actions and activities which educate and encourage a mind-set change amongst the Saint Lucian citizenry.
Continuing on in this vein, the Council is seeking to empower and encourage future success amongst young entrepreneurs to equip them with the tools which will promote increase in innovations and by extension making their businesses more competitive.
To this end, the NCPC will be hosting as part of Productivity Awareness Week 2015 “The Competitiveness Enrichment Seminar” which will be held on October 15, 2015 from 9 a.m. until 3:00 p.m. at the ICT Centre on Bourbon Street, Castries.
The seminar will feature informative and engaging sessions touching on, amongst others, subjects such as Information Processing, E-Commerce, Social Media Marketing and Customer Service.
Event organiser Marina Suraj of the NCPC states:
‘If you are between the ages of 18-35 years and are an entrepreneur with a micro-business, this opportunity is for you!
The NCPC encourages persons who are interested in attending this one day session to contact their offices between Monday and Friday, from 8:00 a.m. to 4:30 p.m. before September 25, 2015 to indicate your interest. All interested persons are asked to register for this event at the earliest as a limited number of spaces are available.
A short profiling questionnaire has been designed and placed on the NCPC Facebook page for persons who wish to attend.  You are welcome as well to visit our offices located on the Second Floor of the Financial Centre Building, Bridge Street, Castries to obtain and complete the eligibility form.  The form seeks to ascertain the eligibility based on the age requirement which qualifies you the entrepreneur as “youth” and other pre-set features which identify your business as a “micro-enterprise.
For those who maybe working within the day but would still like to attend one of the events, we will be hosting a young entrepreneur’s mixer on the evening of 16th October, at The Blue Coral Mall from 6pm to 9pm. This will be a great networking event where numerous linkages can be made to help anyone along the way in relation to growing their business. Again, numbers are limited so we encourage those interested to get in touch with us at the earliest convenience.”

Mental Health and Its Impact On Productivity

By Productivity, Self Improvement

mental healthEveryone has the right to employment in conditions of security, equity, freedom and human dignity. For persons with mental health problems, achieving this right is a challenge.
According to the World Health Organization (2001), mental health is defined as ‘a state of well-being in which the individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively and fruitfully, and is able to make a contribution to his or her community’. However, in today’s workforce many people seem to be plagued by this disease and it is often overlooked as they are usually hidden by individuals in the workplace. For people suffering from mental illness, social exclusion is often the hardest barrier to overcome and is usually associated with feelings of shame, fear and rejection. Therefore, the stigma that is attached to having a psychiatric disorder dissuades most from admitting to its existence. There is also a reluctance to seek treatment out of fear that it could result in job loss.
As a result, mental health disorders often go unrecognised and untreated. This is not only detrimental to an individual’s health and career but it also influences productivity in the workplace. Mental illnesses have a huge effect on interpersonal relationships at work. People who suffer from mental illness may withdraw from others, act in unexpected ways or take a lot of time off. This can therefore strain relationships with supervisors and co-workers.
Employee performance, rates of illness, absenteeism, accidents and staff turnover are all affected by employees’ mental health status.
Treatment, if applied could ultimately alleviate symptoms for the employee and improve job performance. However, accomplishing these aims, especially in St. Lucia, will require a shift in attitudes as they relate to the nature of mental health disorder. Common mental health problems that can be found in the workplace include depression, bipolar disorder, attention deficit hyperactivity disorder (ADHD) and anxiety. The symptoms of which are all highly documented, but they tend to manifest differently at work. Although, effective mental health services are multidimensional, the workplace is an appropriate environment in which to educate individuals and raise their awareness on mental health. It is highly suggested that companies acknowledge and invest in the mental health of their employees. Not only for the sake of their employed workforce but also for the company. When organisations focus on the practical things that can be done to alleviate mental illness in the workplace the numbers of hours worked and productivity improves. Therefore, in the long term, costs spent on mental health care may represent an investment that will pay off- not only in healthier employees, but also for the company’s financial health.