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TEAM DIVERSITY AND YOUR COMPETITIVE EDGE

By Competitiveness, Productivity, Tips
Are you a planner, prioritizer, visualizer or aranger

Are you a planner, prioritizer, visualizer or an arranger

It takes a lot to be a competitive company within the global marketplace. From focussing on customer values, to being innovative with new processes, services and products. It is hard work maintaining a competitive edge! To remain ahead of the competition, supervisors must be attentive to all aspects involved in making the company a success; continuously assessing how each facet functions.
An element that continuously needs to be assessed is that of the company’s staff. The presence of a variable, competent and capable staff can at times make or break an institution.  Many a time, it is the way in which staff carry out their day to day tasks and implement innovative ideas that guarantees success. However, not all staff members are the same. Individuals often have their own work style and it is an amicable mix of these work styles that often gives a business its distinct competitive edge.
Within her article ‘Your Team May Have Too Many Prioritizers and Planners’ in the Harvard Business Review, author Carson Tate lists the four types of workers needed in a successful company. They are planners, prioritizers, arrangers and visualizers.  Planners and prioritizers can be described as individuals who are analytical, linear and data and detail orientated. They pride themselves on their ability to be undoubtedly organized, precise and committed to honouring deadlines. Whilst arrangers and visualizers are supportive, expressive, and emotionally intelligent big-picture thinkers. They generate ideas and take risks.
In a recent assessment conducted by the Harvard Business Review over 46,000 people were evaluated to identify their personal productivity style. Specific questions were asked to help people to self-analyse and recognise how they think, learn and communicate best. On evaluating the results certain trends were found. Forty-seven percent (47%) of participants were recognised as Prioritizers, whilst thirty-seven percent (37%) illustrated the traits of Planners. These work styles align with the expectations and key drivers of performance in many of today’s leaner, more streamlined organisations, therefore they are a necessity. Easily recognisable for their abilities, prioritizers and planners are usually the most likely to get promoted.
Only 19% of those assessed turned out to be Arrangers, whilst 18% demonstrated Visualizer tendencies. However, companies need people of all types. Due to this Arrangers and Visualizers also have their importance. Think about it, if companies are unable to connect with their customers offering break through products and services, no amount of prioritizing and planning will ensure the long term viability of the company.
Managers and supervisors as leaders need to know and understand their own work style and those of their employees ensuring a balance of thinking and approaches. Realistically, most organisations probably won’t have a team in which Prioritizers, Planners, Arrangers, and Visualizers are all equally represented. However, new people or outside experts can be brought in to bridge the gaps. In preparation for this it is important to find out what work styles the workers in the workplace presently exhibit. By giving each person a new project to work on, their work style can be determined. On receiving information about the new task each staff member will have questions of their own pertaining to it. The questions asked will give some indication as to what category they fall under.
Faced with a new project, for example, Prioritizers would ask:

  • What is the goal?
  • What is the deadline?
  • What data or facts are necessary?
  • What metrics will be used to evaluate success?

Planners would ask:

  • How will the project be delivered?
  • How will the project be completed? Is a project plan necessary?
  • How will information about the project be communicated?

Arrangers would ask:

  • Who are the project stakeholders?
  • Who else needs to be involved?
  • Who can support you in achieving the goals of the project?

Visualizers would ask:

  • What are the gaps between where you are today and where you want to be at the end of the project?
  • Why does this project matter to the team and the organization?
  • What barriers can you foresee that will need to be addressed as you implement this project?

If you’re leading a team that is heavily weighted toward one or two work styles, recognize the value in rebalancing it. Work style diversity is the making of a productive team that will focus on all aspects – the big picture and the details, ideas and execution and purpose and profits.

June 15, 2015
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Government Approves Public-Private Partnership (PPP) Policy Framework

By Competitiveness, Productivity, Trade

PPP-project-rfp-componentsIn March 2015, the Government approved a Public-Private Partnership (PPP) Policy framework for Saint Lucia.  The Policy which details the criteria for engaging in PPPs will provide an alternative source of funding to the Government in meeting the infrastructure and public sector needs while at the same time ensuring fiscal and debt sustainability.
A Public-Private Partnership (PPP) is defined as a “long term contract between a private party and a Government agency, for providing or managing a public asset and associated services, in which the private party bears significant risk and management responsibility.
PPPs can help increase the availability, quality and resilience of infrastructure and other public assets, and associated services while reducing fiscal commitment and risk involved in providing them.  PPPs can help mobilize additional funding and financing sources for infrastructure and public services.  In addition to providing value for money, PPPs provide for adequate maintenance funding, innovation and efficiency, focus on services delivery and accountability.
With the approval of the Policy, the Government will now be able to engage in long term contractual relationships with private sector entities which will introduce resources and expertise into the delivery of public assets and services.
Assistance for the Policy was provided by the World Bank and consultations were held with both the private and public sectors in its formulation.  This initiative was coordinated by the National Competitiveness and Productivity Council (NCPC) in collaboration with the Department of Finance.
The Policy has several objectives as follows:

  • providing value for money – PPPs will be structured to achieve the optimal combinations of benefits and costs to the Government and users;
  • fiscal responsibility where the impact of PPP projects is well understood, expected costs are affordable and the level of fiscal risk is acceptable;
  • transparency and probity in how PPPs are identified, developed, procured and managed;
  • environmental and social sustainable impacts of PPP projects will be carefully assessed and managed appropriately; and
  • partnership and inclusiveness where PPPs meet and balance the objects of all interested parties – the government agency and its private sector partner, end users, employees and other stakeholders. It is expected the PPPs will be managed through a spirit of partnership and cooperation to achieve common goals of improved infrastructure.

The PPP Policy sets out the following:

  • The definition of PPP and the essential features of PPP contracts;
  • The objectives and scope of the PPP programme, in the context of Saint Lucia’s developmental objectives, and the specific objectives of this PPP policy;
  • Processes by which PPP projects will be identified, developed, procured and managed – including how the Government will treat unsolicited proposals;
  • Institutional responsibilities for the PPP Programme, and for developing, implementing, and approving PPP projects;
  • Key commercial principles by which PPP contracts will be structured;
  • The right approach to managing the fiscal implications of PPP projects
  • Mechanisms for ensuring transparency and accountability in the PPP Programme.

The work of the PPP focal team will be strengthen by technical support through the Caribbean Development Bank.

May 26, 2015
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Competitive Countries in the Caribbean

By Competitiveness, Productivity, Trade

Competitiveness refers to is the ability of a country to export goods and services, while increasing the incomes of its citizens. Therefore, competitiveness focuses on developing optimum conditions in the country to promote economic growth.  In turn, these conditions would be ideal for producing quality exports of goods and services that create economic growth through job creation, increased foreign exchange, the creation of new businesses, increased sales for domestic businesses etc.
A country should focus on its competitiveness in order to survive both in the domestic and international arena. It is critical that policymakers focus on increasing Saint Lucia’s competitiveness as the country has experienced consecutive years of negative growth and high rates of unemployment. It is therefore important to learn important lessons from our neighbours that have attempted to a certain extent to increase their levels of competitiveness. These lessons can be tweaked to suit the local Saint Lucian economy.
The Global Competitiveness Report prepared by World Economic Forum (WEF) annually measures the level of competitiveness of 144 countries by focusing on the pillars which are crucial in achieving national competitiveness. The 2014-2015 WEF Competitiveness Report ranks Barbados (55), Trinidad and Tobago (86) and Jamaica (89) as the top Caribbean countries on the list. These countries continue to implement a number of reforms to increase the competitiveness of their economies. While Saint Lucia is not included in this ranking, we can learn from some of the reforms undertaken by these economies to improve Saint Lucia’s economic standing in the global and regional market.
Barbados has scored fairly well in terms of having a fairly skilled labour force due to a high-quality education system and high enrolment rates in secondary and tertiary education. It also has solid infrastructure and generally well-functioning institutions.
Currently, Barbados is in the process of implementing a Competitiveness Program which seeks to address some of the key areas that have constrained the improvement in the competitiveness profile of Barbados over the years. The program consists of several sub components that are currently being implemented. One of the projects that have made significant progress is the establishment of the Electronic Single Window. This system will allow traders to submit all required documents through a single electronic gateway, instead of submitting the same information numerous times to different government entities.
Although Trinidad has implemented a number of reforms aimed at enhancing its competitiveness.  One project that is on-going which can be tweaked to suit Saint Lucia‘s case is a Foresight and Innovation Network.  This project involves the development of an online social network to engage and connect champions of innovation, critical thinking, creativity and entrepreneurship in Trinidad. The project seeks to build a new generation of people with the right attitudes and mind set to build a competitive economy. The results of the program so far are as follows:

  • Eleven business investment projects have been supported by this project.
  • Youth between the ages of 15-18 years have received training in developing their critical thinking skills.
  • An Entrepreneurship and Innovation Club was established with over 1,320 members.
  • Several networking sessions for entrepreneurs have been organised.

The Government of Jamaica has focused on developing the competitiveness of its people through a number of initiatives aimed at helping students become problem solvers and innovators. Some of the initiatives launched by the education ministry include: Jamaica Tablet Program, Start –up Weekend Jamaica, Digital Jam Apps Competition and Kingstoon Animation Festival. As such, a brainchild developed by two students is the AgroCentral app.  This app minimizes produce waste and supports food security.
Local farmers who cultivate top-quality produce often have a hard time selling their entire crop to the market and have to deal with spoilage. To solve this, the app serves as the first ever digital clearing house in Jamaica. It links hotels and restaurants directly with small farmers. Therefore, clients are able to identify and purchase large quantities of produce. The young entrepreneurs plan to launch this app outside of Jamaica.
The Government of Saint Lucia established the National Competitiveness & Productivity Council (NCPC) to advocate and monitor actions that affect Saint Lucia’s competitiveness.  One of the first competitiveness projects spearheaded by the NCPC is the establishment of a Commercial Court.  The Commercial Court is expected to deliver an expeditious and cost effective mode of resolving disputes that directly affect the commercial and financial sector in Saint Lucia. The NCPC intends to work with agencies both in the public and private domain to advocate on projects that would enhance the country’s competitiveness.

May 13, 2015
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Regular Exercise and Your Productive Output

By Productivity, Self Improvement, Tips
Regular Excercise

Regular Exercise

It is a known fact that regular exercise can improve your health. It is key to managing your weight and maintaining healthy organs. But did you know that exercise can make you more productive? How is this possible? Well, the latest research shows that regular exercise can make you happier, smarter, and more energetic.
In his article ‘Exercise Increases Productivity’ within The Huffington Post, Robert Pozen states,
‘A habit of regular exercise will help keep you mentally sharper throughout your entire life. As you age, your body generates fewer and fewer brain cells (a process called neurogenesis). However, early research in mice suggests that exercise can help prevent this slowdown. In other words, by the time they reach their 50s, 60s, and 70s, people who exercise might have more brain cells than their more sedentary peers — giving them a major advantage in the workplace.’
Over a shorter time-frame, regular exercise has been proven to provide energy to the body throughout the day. Our cells contain components called mitochondria, often referred to as the cell’s “power plant.” Mitochondria in turn produces the chemical that our bodies use as energy, known as ATP. Physical exercise stimulates the development of new mitochondria within our cells, so that our bodies produce more ATP over time. This gives us more energy to exert ourselves physically, but it also means more energy for the brain, boosting mental output.
If you do not regularly exercise don’t panic however as it is not necessary to sweat up a storm to achieve these benefits. In a randomized controlled trial, researchers from the University of Georgia split people into three groups: low-intensity exercise, moderate-intensity exercise, and a control group who did not exercise at all.  During the six-week experiment, both “exercise” groups reported growing levels of energy (compared to the control group). Notably, there was no substantial difference in results between the moderate- and low-intensity exercise groups.
This experiment suggests that exercise can make you feel more energized within a few weeks. By contrast, the effect of exercise on your mood is immediate. When we exercise, our body releases several different chemicals within our brain. Collectively these are known as neurotransmitters. Although the mechanisms aren’t fully understood, these neurotransmitters seem to reduce the discomfort of exercise and create the sensation often referred to as “runner’s high.” Yet, despite all of this many people still find it hard to exercise regularly. When this is the case it is often suggested that individuals should organize a group of friends or family members to work out with.
Pozen continues,
‘Fortunately, working out with others is also more fun, as researchers found by studying elite male rowers at Oxford University. The rowers first exercised on a rowing machine in the company of their teammates; the next day, they performed the same workout at the same intensity, but by themselves. After each session, researchers tested the pain tolerance of each of the athletes, finding a higher pain tolerance when the rowers worked out together. The researchers concluded that exercising with others enhances the release of the pain-suppressing (and happiness-inducing) chemicals in your brain.’
Therefore, the evidence is compelling. A modest exercise habit can help keep you sharper into old age, give you more energy to take on the day, and improve your mood, all in all helping to improve your productivity. So stop making excuses, find a group of like-minded peers, and start exercising today!

May 13, 2015
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Enabling Productivity Growth in the Younger Generation

By Productivity, Self Improvement, Tips, Youth

StudyingChildren may not be motivated to do what they are supposed to do, often resulting in their parents exclaiming ‘Why isn’t my child more productive!’ As a result parents carry out various strategies to encourage their children to get on task, many a time to no avail. However, what is seldom recognised is that a child might have one or more good reasons for not doing something; a child may be confused, tired, upset, hungry, or disinterested. He may find the task overwhelming or not fully understand the significance.
The effects of peer pressure may also be a contributing cause for procrastination as could a lack of organizational or time management skills. In effect, there are many reasons why children are not motivated to accomplish their tasks barring the notion that they are deliberately and purposefully counter- productive. In addressing the issue of demotivation amongst children, there are some basic strategies which may be considered to bring remedy to this problem.  As a sequel to last week’s featured article spotlighting teenagers and their approach to productivity, the National Competitiveness and Productivity Council (NCPC) would like to reflect on some of the ways in which parents can assist in the drive towards greater productivity amongst the youth.

  1. Help kids develop a growth mind-set. Emphasize that one step at a time is all it takes to get going placing emphasis on the importance of personal effort. Demonstrate an “I can do it!” attitude. Small accomplishments lead toward bigger ones, so provide children with direct, immediate and constructive feedback so that they can experience success along the way to task completion.
  2. Encourage accountability. Children have to learn to take ownership of what they choose to do (or not do) and face the consequences of their decisions. Talk to your children about it. You might also share with them why you view challenges as opportunities to grow and why buckling down and taking control of a situation is not only gratifying but is also good preparation for other eventualities of life.
  3. Make it meaningful. If a task is not relevant to a child, chances are it will not get done. If it’s interesting and relates to something important or intriguing, or sparks the imagination and connects to the individual’s aspirations, then chances are the child will be motivated to try it.
  4. Pay attention to skill sets. Some children need new or better strategies for pacing, organizing or self-regulation. Help them find solutions to the problems they may be facing. For example, homework-related issues might involve learning to use an agenda or study guide; finding a quiet and well-equipped workspace and removing distractions. A child may also need assistance dealing with instructions, clarifying expectations or breaking a task down into smaller, manageable chunks.
  5. Strive for balance. Everyone needs down time—ample opportunity to relax, play, exercise or just take a break. This is especially important for children. It also gives them a chance to reflect and to create and consolidate ideas.
  6. Believe in the child. Help children develop self-confidence by appreciating their efforts and past successes. Allow them to see these successes as stepping-stones to future positive experiences and outcomes. Let children know that you are available to listen and to offer reinforcement and guidance as they continue to persevere.

Parents are well positioned to provide all of this and more, in order to facilitate their child’s productivity. By being attuned to your child’s individual needs and patterns of avoidance, it is possible to find the best kinds of strategies for a given situation. Remember to be patient, supportive, and resourceful and it will be possible to address avoidance situations as they arise.

April 30, 2015
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PRODUCTIVITY FROM A TEENAGE PERSPECTIVE

By Competitiveness, Productivity, Self Improvement, Tips, Youth

Homework To Do Lists Can Help Teenagers Become More Productive StudentsDuring the month of April 2015, the National Competitiveness and Productivity Council (NCPC) had the opportunity to be one of the host agencies participating in a job placement exercise facilitated through two local Secondary Schools. For two consecutive weeks, the Technical Secretariat attached to the NCPC played host to 15 year old students Showanna St. Louis of the Entrepot Secondary School and subsequently Tamara Plante of the St Joseph’ Covent. During their placement, the young ladies learnt about the operations of the Council, its mandate and goals. The students both exhibited a great eagerness to learn and were able to grasp the concepts taught to them fairly quickly. They were both able to enlighten the technical team with thought provoking synopsises of the challenges and critical issues affecting their peers and persons within their age demographic as well as providing viable options to address these issues.  The students were each challenged to write a feature from a teenager’s perspective to target other teenagers advising on the steps to be taken to becoming a productive young person within society. They both did incredibly well!
Here are excerpts from their responses. (Please advise all teenagers that you know to read the piece too.)
Showanna St. Louis, 15. Entrepot Secondary School.
‘Teenagers have a lot of free time and they spend mostly all of it on social media whilst they could spend it more productively by getting some work done. Here are a few tips on how teenagers can become more productive students and achieve better academically.

  • Select a comfortable working space

 No one should study where the television volume is up too high or where loud music is being played. These are both big distractions.  Having a comfortable working space with no distractions can create a favorable working zone for teenagers.

  • Study Timetables

 Create study timetables to help manage your time. Being able to follow a study timetable is very important. Many people have study timetables but tend to ignore them. Pin up the study timetable in your room or on the door of your room where you can see it and won’t forget about it.

  • Time Management

 Time management is another important thing when it comes to studying. Being able to manage your time is very important. If you are going to study two or three subjects a day, spend at least half an hour on each subject with a five minute break after each one which can be used to get some water, grab a quick snack or go to the washroom.
 

  • No Social Media

Instead of spending hours on social media, talking to your friends, use that time to go on the internet and do some research on things you didn’t understand in class. Who knows that very same thing might come up in the end of term exam.

  • Get Enough Sleep

 Sleep is one of the most important things when it comes to studying. The body should get up to eight hours of sleep every day. Sleeping also helps relax the brain and the brain needs rest.’

Tamara Plante, 15. St Joseph’s Covent, added:

  • Create a study list every day and a study schedule. A study list will help you approach your studies in an orderly way and help get things done faster and easier and keep you focused.

 

  • Keep a book on-hand or any writing material .This way you are able to write down any ideas that come to mind; this will prevent you from wasting time trying to remember things later

 

  • Most importantly PUT THE PHONE AWAY .This is the main issue that prevents us teens from studying. Technology can have good and bad effects let’s use it to our advantage.

 

  • Create a dedicated study time. Make it a routine; routines can help us form lasting habits. This will help you get into a rhythm and be more productive in your studies.

 

  • Leave multitasking behind. I know it’s tempting to watch the latest ‘Empire’ episode while you’re doing your homework, trust me I know, but in order to do your best it is better to concentrate on one task .Your brain can only concentrate on one thing at a time so while you think you need music to study you are only listening to the music or you are only studying and the music doesn’t matter.

 

  • Do your biggest and hardest assignment first. It’s better to do your biggest tasks first whilst your brain is fresh and you are full of energy. When you complete your first task you feel that burst of accomplishment which will boost your motivation and you will breeze through the smaller tasks.

 
Productivity, I believe starts in the root of the home. There are many little things that we can do to help our parents or siblings when we have time at home.  When you arrive home from school or lessons, give your parents a helping hand. You may find chores difficult or tedious, but our parents work just as hard as we do, just for us to eat and get a proper education, so we need to help them out as much as we can.  Simple things can make a big difference.’

April 30, 2015
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SAINT LUCIA POSTAL SERVICE ATTAINS GOLD AWARD FOR EXPRESS MAIL DELIVERY

By Competitiveness, Productivity, Trade

express mail serviceSaint Lucia Postal Service was recently announced as one of eight countries out of 192 member countries of the Universal Postal Union (UPU) – an intergovernmental organization and the main forum for the cooperation between governments, posts and other stakeholders of the worldwide sector – to receive an award for Express Mail Service (EMS) delivery for 2014.
Each year, countries are recognized by UPU for excellent performance, with 3 levels of performance awards: Gold, Silver and Bronze. To receive such an award member countries must meet the performance standards and prerequisites set by UPU, all aimed at providing customers worldwide with a high quality and competitive express mail service. The performance standards are independently monitored and compiled by Pricewaterhouse Coopers.
On 9 April 2015, Saint Lucia Postal Service was the proud recipient of the much sought after Gold award and is ranked number one out of 192 countries for its performance in the handling and delivery of EMS items for 2014.
Saint Lucia has been awarded in the past, the latest being a silver award for 2013 – the sole award for a Caribbean country that year. However this award is particularly meritorious and gratifying as it is the first ever Gold award received by Saint Lucia Postal Service. Even more remarkable is the fact that Saint Lucia is again the only Caribbean territory to receive an award in 2014 and is also ranked number one in the world for the aforementioned period.
Five other Gold awards were given to the following countries Hungary, Hong Kong China, Azerbaijan and Singapore, Silver to Moldova and Norway, and Bronze to Israel.
Achieving this milestone is commendable as the management and staff work assiduously to sustain the future of the postal service amidst rapid falling letter mail volumes. Efforts are geared at innovation, which include the recently launched online shopping service and the soon to be launched postcode development to assist in a more efficient mail delivery.
Management thanks the staff for their exceptional diligence and illustrious performance, and in addition, congratulates the team on the attainment of this august award.

April 20, 2015
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Highlighting Productivity Improvements in The Civil Service- Civil Status Registry

By Productivity

civil-status-registry-documents0
PAST SITUATION
In previous years, all rectifications to be performed on civil status records were effected at the Adjudicator’s Office which was then located on the William Peter Boulevard.  Court Orders (Adjudicator’s Rectifications).  It was not uncommon for Adjudicators Rectifications to take a number of months to be completed, due to the complicated process and resources available at the time.
The introduction of the post of Manager, as well employment of contractual workers, improved the efficiency with which applications were processed.  Applications for vital records took on average three (3) to four (4) weeks to be processed, with one week time frame for emergencies.
With the establishment of the new requirements by the Passport Office of the certified birth certificate (to replace the Birth and Baptismal Certificate previously utilized) in order to obtain new or renewed passports, an influx of customers to the Civil Status Registry was created.  During that time, certificates took on average three months (or more) to be processed, especially before the position of Manager, Civil Status Registry was put in place.  Once this influx settled, customers generally received their records within a three to four week period.
Prior to the employment of NICE and contractual workers under the Computer-Aided Birth Certificate project, the staff complement stood at nine (9) employees.
The total number of applications processed on average during that period was twenty to twenty four thousand (20,000 – 24,000) yearly.
 
CURRENT SITUATION
The Civil Status Registry now currently consists of a staff complement of twenty-eight (28), comprising the following:

  • Public officers on Permanent Establishment – 13
  • NICE/Contract workers      – 16

The staff complement is broken down as follows:

SECTION NO. OF OFFICERS SECTION NO. OF OFFICERS
Manager 1
Customer Service Officers 2 Verifiers 5
Applications Booth 3 Executive Officer 1
Rectifications Booth 3 Senior Executive Officer 1
Scanners 2 Data Entry Clerks 3
Vault Attendant 1 Collections Clerk 2
Printers 5

 
 
Applications Process

  • Regular applications for records with clean data (not requiring rectification) are now processed within two (2) to three (3) days. Emergency applications are processed within half an hour of application.  (Note:  This is down from three to four weeks for regular applications and one week for emergencies). This also includes applications for re-registrations (once the relevant statutory declarations have been produced).
  • Applications for Registrar’s Rectifications to vital records are now processed within twenty-four (24) hours for emergency applications. This process requires a longer processing time as Rectification packages are to be approved by the relevant authorized officer (Registrar/Deputy Registrar), entries corrected in relevant register, scanning and subsequent printing of rectified certificate. All of this is done, in general, within the space of one (1) day, compared to the processing time of several months, as was previously the case.

Where additional documentation is required by the Department based on the type of rectification (eg., affidavits to substantiate a customer’s name) processing time is determined by time taken by the customer to bring in the requisite documentation.  Once all documentation is available to the Department, rectifications are processed within the day.  Customers are facilitated as much as possible to ensure that rectifications were completed within an acceptable period of time.  As a result, the back and forth of customers has been significantly lessened.

  • Applications for Adjudicator’s Rectifications (Court Orders) are processed within a seven (7) day These are more complex and usually require an interview process and submission of statutory declarations/affidavits.

For the year 2014, total number of vital records processed stood at Forty thousand, two hundred and twenty-four, (40,224).
The current enhanced process for emergency applications is as follows:

  • Customers is directed by Customer Service Clerks to Applications Booth, where a search for the record is conducted and citation entered on the application form
  • Customers proceed to Cashier to pay for application, and then to Collections Section to collect certificate.
  • Customers wait in Collections Section and collect certificate within twenty (20) minutes

 

April 17, 2015
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